CashLounge Terms and Conditions

Welcome to CashLounge Online Casino. These Terms and Conditions govern your use of our website, our games, and all services we provide. By creating an account with us, you agree to be legally bound by the terms set out below. We recommend that you read this document carefully before you register or make a deposit, as it explains your rights and obligations as well as ours.

Who We Are

Our platform is operated by Buscarar SRL, a company registered in Costa Rica under number 3-102-891944, with its registered address at Mata Redonda, Barrio Las Vegas, Edificio Azul, San José. Our billing agent and EEA representative is Clickwave Limited, based in Cyprus. At CashLounge, we hold a licence issued by the Anjouan Gaming Board, licence No. ALSI-202412042-FI2, issued on 18 December 2024 under the Betting and Gaming Act 2005. Our operations are governed by the laws of Curacao, and any disputes fall under that jurisdiction.

Eligibility to Use Our Services

To use Cash Lounge, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We do not accept players from Aruba, Bonaire, Curacao, the Dutch West Indies, France, Iran, Iraq, Israel, Kosovo, Moldova, the Netherlands, Nigeria, North Korea, Saba, Singapore, Sint Eustatius, Sint Maarten, Spain, Statia, Ukraine (including temporarily occupied territories), the United Kingdom, the USA, and their dependencies. Our welcome bonuses are additionally unavailable to residents of Albania, Argentina, Bangladesh, Bosnia and Herzegovina, Brazil, Bulgaria, Chile, Ecuador, India, Indonesia, Japan, Mexico, and Peru. It is your responsibility to confirm that online gambling is legal in your country before you register.

Account Registration and CashLounge Login

To play with us, you must complete our CashLounge register process by providing accurate, current, and complete information. We may ask you to verify your identity, address, and payment methods before we approve withdrawals. Each player may hold only one account; we reserve the right to close duplicate accounts and void any related winnings. Once registered, you can access your account through CashLounge login on our website or through our CashLounge app, available for mobile play. We are working to make our Cash Lounge app compatible with a wide range of devices, so you can enjoy CashLounge slots and other games wherever you are.

• You must keep your CashLounge casino login credentials confidential.
• You must notify us immediately if you suspect unauthorized access to your account.
• We may suspend or terminate accounts that violate these Terms.

Deposits and Withdrawals

We accept a variety of payment methods, including Visa, Mastercard, Apple Pay, Google Pay, Revolut, Paysafecard, Skrill, Neteller, Rapid Transfer, bank wire transfer, Flexepin, MiFinity, N26, Wise, CashLib, Binance, ByBit Pay, and major cryptocurrencies such as BTC, ETH, USDT, USDC, LTC, and TRON. Minimum CashLounge deposit amounts start at €20 for our Platinum welcome bonus and €75 for our Diamond welcome bonus, with equivalent thresholds in other supported currencies. Minimum CashLounge withdrawal amounts generally start at €20 or the equivalent.

We process one pending withdrawal at a time and accept only one withdrawal request per 24 hours per payment method. Before you request a Cash Lounge withdrawal, your deposited funds must be wagered at least three times. Withdrawal limits at entry level are €1,000 per transaction, €1,000 per 24 hours, €5,000 per week, and €20,000 per month; these limits increase as you climb our VIP tiers. Wins above €15,000 are paid in monthly instalments of up to €15,000, while progressive jackpots are paid in full. The maximum win per customer per day is €100,000.

Once your KYC verification is successful, we typically process withdrawals within 24-48 hours, handled Monday to Friday between 09:00 and 17:00 (GMT+1). In some cases, we may hold a withdrawal for up to 14 business days to complete additional account or game-session checks. Cash-out times after processing are up to 5 banking days, though crypto and e-wallet payments are usually completed within 24 hours, and cards or bank transfers within 2-5 business days.

Bonuses and Promotions

At CashLounge, we offer a welcome package of 525% up to €3,000 plus 350 free spins across your first three deposits, split into a Platinum tier from €20 and a Diamond tier from €75. Our Cash Lounge bonus terms require wagering of 35 times the deposit plus bonus, with free spin winnings subject to 40x wagering. We also run a Sport Lounge welcome package of 240% up to €900, plus regular promotions such as weekly cashback of up to 25%, daily and monthly cashback for VIP members, and slot tournaments with prize pools reaching €30,000.

If you activate a CashLounge no deposit bonus or use a CashLounge promo code, please note that maximum bet limits, game restrictions, and wagering requirements apply, as set out in our full Bonus Terms. Any active CashLounge bonus code offer expires 10 days after activation, and slots contribute 100% toward wagering while most table games, video poker, and live casino titles contribute 0%. Only one bonus may be active at a time, and requesting a withdrawal will cancel any unused bonus balance.

• We reserve the right to refuse or withdraw a Cash Lounge casino bonus or promotion at our discretion.
• We may void bonus winnings obtained through fraudulent or abusive play.
• You must meet all wagering requirements before requesting a withdrawal of bonus-related funds.

Our Games

Our CashLounge casino features more than 12,000 games from over 70 providers, including Microgaming, NetEnt, Evolution Gaming, Betsoft, Pragmatic Play, Playson, and many others. We offer more than 1,000 slot titles, along with blackjack, roulette, baccarat, video poker, craps, scratch cards, and progressive jackpots. Through Cash Lounge live casino, powered by Evolution Gaming, you can enjoy blackjack, roulette, baccarat, and game shows with real dealers in real time. Our lobby is organized into categories such as top games, new releases, hot titles, bonus buy, hero games, and tournament games, making it easy to find CashLounge slots that suit your preferences.

Loyalty Program

We reward loyal players through our nine-tier VIP Lounge program, starting at Select Lounge and progressing to Legend Lounge. You earn one VIP point for every €20 deposited, and as you climb the tiers, we increase your withdrawal limits, cashback percentages, and free spin allowances. From Level 3 onward, we assign a personal VIP manager to support your experience with us.

Responsible Gambling

We are committed to promoting responsible play. We provide tools such as deposit limits, self-exclusion, and time-out periods to help you manage your gaming activity. If you feel that your gambling behavior is becoming a concern, we encourage you to contact our support team for guidance and resources.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our website or Cash Lounge app. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of our services. Nothing in these Terms limits liability that cannot be excluded under applicable law.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulations, or business practices. We will post any updates on this page, and your continued use of CashLounge Online Casino after changes take effect constitutes your acceptance of the revised Terms.

Contact Us

If you have questions about these Terms, our CashLounge review process, account verification, or any other matter, please reach out to our support team via live chat, available 24/7, or by email at support@cashlounge.com. For verification and financial queries, you can contact us at kyc@cashlounge.com.