CashLounge Privacy Policy

At CashLounge, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you register, log in, deposit, withdraw or otherwise interact with our platform at cashlounge.com. Our casino is operated by Buscarar SRL, registered in Costa Rica under number 3-102-891944, with Clickwave Limited (Cyprus) acting as our billing agent and EEA representative. By creating an account or using CashLounge, you consent to the practices described below.

Information We Collect

When you complete CashLounge register steps, we ask for accurate and complete personal details so we can open and manage your account responsibly. We collect several categories of information, including identity data, financial information and technical data generated as you use our services.

• We gather registration data such as your full name, date of birth, email address, phone number and residential address
• We collect financial details connected to your CashLounge deposit and CashLounge withdrawal activity, including payment method, transaction amounts and wallet or card information
• We record identification documents submitted for KYC and AML verification, such as passports, utility bills or bank statements
• We track your gaming activity, including slots played, live casino sessions, bonus usage and betting history, to improve our services
• We log technical information such as IP address, device type, browser, operating system and login timestamps whenever you access CashLounge login or Cash Lounge login pages
• We collect data from the CashLounge app and CashLounge casino app, including crash reports and usage statistics, to keep our mobile experience stable

How We Use Your Information

Here at CashLounge, we use the information we collect for clearly defined purposes connected to running our casino safely and lawfully. Our Cash Lounge platform relies on this data to verify your identity, process transactions and personalise your experience.

• We use your data to verify your identity and comply with anti-money laundering obligations under our Anjouan Gaming Board licence
• We process deposits and withdrawals, including transactions made through Visa, Mastercard, e-wallets and cryptocurrencies
• We manage your CashLounge bonus, CashLounge no deposit bonus and CashLounge free spins entitlements, including tracking wagering progress
• We communicate important account updates, security alerts and promotional offers, such as a CashLounge promo code or CashLounge bonus code, where you have opted in
• We monitor gameplay patterns to support responsible gambling tools and detect unusual account behaviour
• We analyse aggregated data to improve our website, our CashLounge slots selection and our CashLounge live casino offering

Cookies and Tracking Technologies

Our CashLounge platform uses cookies and similar technologies to remember your preferences, keep you logged in and measure site performance. Cookies help us recognise returning players attempting a CashLounge casino login and streamline the authentication process. You can control or disable cookies through your browser settings, though doing so may limit certain features, including saved login details for Cash Lounge casino login sessions.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties strictly for operational, legal and regulatory purposes connected to running CashLounge casino responsibly.

• We share data with payment processors to complete your CashLounge deposit and withdrawal requests
• We provide information to regulatory authorities, including the Anjouan Gaming Board, when legally required
• We work with identity verification providers to confirm documents submitted during KYC checks
• We share limited data with game providers such as Microgaming, NetEnt, Evolution Gaming and Pragmatic Play to operate our slots and live tables
• We may disclose information to law enforcement agencies where necessary to prevent fraud or comply with a court order

Data Security

We at CashLounge implement industry-standard security measures, including encryption, firewalls and restricted access protocols, to protect your personal and financial information. Our Cash Lounge servers are regularly monitored for suspicious activity, and access to sensitive data is limited to authorised staff who require it to perform their duties, including our KYC and finance teams reachable at kyc@cashlounge.com.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, regulatory and accounting obligations under Curacao governing law. Transaction records, KYC documents and communication logs may be kept for several years following account closure, in line with anti-money laundering requirements applicable to our licence.

Your Rights

You have certain rights regarding the personal data we hold about you. Where applicable law grants these rights, you may exercise them by contacting our support team.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to certain types of processing, including marketing communications
• You may withdraw consent at any time where processing is based on consent

Age Restrictions and Excluded Territories

Our services are intended only for individuals aged 18 or older. We do not knowingly collect data from minors. CashLounge is not available to residents of restricted countries, including the USA, United Kingdom, France, Spain, Netherlands, Ukraine and several other jurisdictions listed in our Terms and Conditions. If we discover that an account has been opened from a restricted territory, we reserve the right to close it and withhold funds where required by law.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game studios. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately before sharing personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. Any updates will be posted on this page, and continued use of the CashLounge app or website after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact our support team via live chat, available 24/7, or email us at support@cashlounge.com. For verification or financial enquiries related to your CashLounge deposit or CashLounge withdrawal, please reach out to kyc@cashlounge.com.